# Troubleshoot Astro (https://www.getfounderhq.com/docs/astro/troubleshoot)

Find the message Astro showed you.

## No AI provider

### "Connect an AI account to start Astro."

No AI provider is connected. Open
[Settings → AI Provider](https://app.getfounderhq.com/?openSettings=ai-provider) and connect one. See
[AI providers](/account/ai-providers).

### "Reconnect your AI account in Settings, then try again."

The sign-in of your subscription expired. Open
[Settings → AI Provider](https://app.getfounderhq.com/?openSettings=ai-provider), find the provider marked
**Reconnect**, and connect it again.

## Companion

### "No companion app is online."

Your provider is a subscription, and it needs Companion. Open Companion on
your computer and send the message again. See
[Where Astro runs](/astro/where-astro-runs).

### "Open the companion app on your computer, then try again."

The same cause. Check that Companion is running and paired:
[Settings → Companion Apps](https://app.getfounderhq.com/?openSettings=companion) shows **Active now** for a machine
that is online.

### "Waiting for an available companion…"

Companion went offline during the reply. The reply continues when a
Companion is back.

## Limits

### "Your AI accounts have no allowance left. Try again after the reset, or connect another account."

Your subscription's allowance for this period is used up. Wait for it to
reset, or connect a second provider.

### "Claude is rate limited right now."

Your subscription is still connected. Wait a few minutes and try again.

### "Your AI accounts are busy. Try again in a while."

Your provider is handling as many requests as it allows. Try again
shortly.

### "The AI provider is not responding. Try again in a while."

The provider has a problem on its side. Nothing is wrong with your setup.

## Models

### "Your connected AI accounts cannot use this model. Choose another model."

The model you picked is not included in your plan or your key. Choose
another one in the picker under the text box.

## Credits

### "Not enough credits for this video"

Video generation in Studio uses credits, and this video needs more than
you have. Buy credits in [Settings → Subscription](https://app.getfounderhq.com/?openSettings=subscription&subscriptionView=credits), or lower the
resolution or the duration. See [Credits](/account/credits).

## Check a provider

Open [Settings → AI Provider](https://app.getfounderhq.com/?openSettings=ai-provider) and press **Test** on the
provider. **Connection successful!** means FounderHQ can reach it.